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    FREQUENTLY ASKED QUESTIONS

    1. What does Chula Homes offer?

    We provide a curated range of premium products for stylish, modern living, including:

    • Designer Doors
    • Pergolas & Outdoor Structures
    • Garage Doors
    • Mobile Sunrooms
    • Windows & Skylights
    • Retractable Roofs

    2. Can I preorder items like pergolas or garage doors?

    Yes! Most of our products are available for preorder, especially custom builds like pergolas, garage doors, and sunrooms. Preordering gives you early access, discounts, and priority delivery.

    3. Do you install everything you sell?

    Yes. We offer full installation services for all our products, handled by trained professionals to ensure quality and durability.

    4. Where do you deliver?

    We deliver across Kenya, with logistics support for both urban and remote areas. Installation services are available depending on location.

    5. How long do custom orders take?

    Lead times vary:

    • Doors & Windows:
    • Pergolas & Sunrooms:
    • Garage Doors & Retractable Roofs:
      We’ll confirm delivery timelines after your order is placed.

    6. Can I customize the design?

    Yes! Most Chula Homes products are fully customizable  from materials and finishes to sizes and styles. Share your vision and we’ll bring it to life.

    7. What materials do you use?

    We use high-grade aluminum, treated wood, tempered glass, composite materials, and other premium finishes that guarantee performance and aesthetics.

    8. What payment options do you offer?

    We accept M-Pesa, bank transfers, credit/debit cards, and offer payment plans for preorders and large projects.

    9. Do your products come with a warranty?

    Yes. All products are covered by a standard warranty (12–24 months) depending on the item.

    10. How can I get a quote or start an order?

    Contact us via WhatsApp, our website order form, or visit our showroom. Our team will assist you with product selection, customization, and quotations.

    CONTACT US

    Phone: 0715 667 666

    Email: info@chula.co.ke

    Free standard shipping
    on all orders.

    Support forum
    for over 24h

    Address: Next Gen Mall
    Mombasa Road.